Terms of Service

1. Agreement

By creating an account, using our products, or signing an order form or statement of work with us, you agree to these terms. If you accept them for an organisation — a club, school or company — you confirm you have authority to bind that organisation, and “you” means both you and it.

Custom builds and enterprise arrangements are usually governed by a separate signed agreement. Where that agreement conflicts with these terms, the signed agreement wins.

2. Your account

You must give accurate registration details and keep them current. You are responsible for everything done under your account, and for keeping credentials confidential — choose a strong, unique password and turn on two-factor authentication where we offer it. Tell us promptly at hello@jaytechlabs.com if you think an account has been compromised.

You must be at least 18 to hold an account. Products used by minors are administered by an adult account holder, as set out in §4.

3. What you may and may not do

We grant you a non-exclusive, non-transferable right to use the products for your own business or personal purposes for as long as your subscription is active. You may not:

We may suspend an account that is causing harm, security risk or legal exposure. Where it is reasonable to do so, we warn you first and give you a chance to fix it.

4. Athlete and minor data

Athelista exists to hold records about athletes, some of whom are children. You are responsible for having the legal authority or parental consent to record what you record, for telling athletes and guardians what you are recording, and for keeping it accurate. You remain the controller (Data Fiduciary) of the athlete records you enter; we process them on your instructions. Our privacy policy describes the stricter defaults we apply to records marked as belonging to a minor.

5. Your content

You own your content. Uploading it to our products does not transfer ownership. You grant us only the licence we need to run the service for you: to host, store, back up, transmit, display and process your content, and to make derived data such as trends and flags inside your own account.

We do not use your content to train third-party foundation models and we do not sell it. We may use aggregated or de-identified data — data that can no longer identify you, your organisation or any individual — to improve our products.

You can export your content at any time while your account is active. After termination we keep it available for 30 days, then delete or de-identify it as described in the privacy policy.

6. AI features

Some features use machine-learning models to summarise, forecast or flag patterns. Model output can be wrong, incomplete or misleading. Athelista’s flags and suggestions are decision support for a qualified coach or trainer — they are not medical, physiotherapeutic, diagnostic or safety advice, and they do not replace professional judgement. Panchang Calendar’s calculations are provided for planning; astronomical and traditional calculations vary by method and school, and we make no representation of religious authority. You are responsible for decisions you take, including any decision affecting an athlete’s health, training load or participation.

7. Fees, trials and renewals

Paid plans are billed in advance on the cycle shown at purchase. Fees exclude taxes; GST and any other applicable taxes are added where required. Unless you cancel before the end of the current term, subscriptions renew automatically at the then-current price — we give at least 30 days’ notice by email before any price increase takes effect.

Payments are non-refundable except where the law requires otherwise or we agree in writing. If a payment fails we may suspend access after notifying you. Where we offer a trial or pilot, we say at the time how long it runs and what happens at the end; a trial does not oblige either of us to continue.

8. Availability and support

We aim to keep the products available and to respond to enquiries within one business day, but except where a signed service-level agreement says otherwise, the products are provided without an uptime guarantee. We carry out planned maintenance with notice where we reasonably can, and unplanned maintenance when security or stability demands it.

9. Our intellectual property

We own the products, our software, designs, documentation, trade marks and the Jay Tech Labs name. Nothing here transfers those rights to you beyond the licence in §3. Feedback you send us is welcome, and we may use it freely to improve the products without owing you anything for it.

10. Third-party services

The products rely on third-party infrastructure — hosting, payments, email, model providers. Their outages or changes can affect us. Where you connect a third-party service to our products, your use of that service is governed by its own terms, and we are not responsible for it.

11. Warranties and liability

We provide the products with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the products are provided “as is” without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, or for fraud.

12. Term, termination and changes

You may cancel at any time from your account settings or by writing to us; cancellation takes effect at the end of the current billing period. We may terminate for material breach that is not cured within 30 days of notice, or immediately where the breach cannot be cured or the law requires it. On termination your licence ends and §5, §9 and §11 survive.

We may change these terms as the products change. For material changes we give at least 30 days’ notice by email or in-product, and continuing to use the products after that date means you accept the new terms. If you do not accept them, you may cancel and we will refund any prepaid fees covering the period after cancellation.

13. Governing law and contact

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you have where you live. Before starting formal proceedings, please write to us — most things are quicker to fix by email.

Questions about these terms: hello@jaytechlabs.com. Privacy and data requests: privacy@jaytechlabs.com.